Terms & Conditions

Application
By using our services you agree to be bound by the following terms and conditions which may change without notice.

Payment Terms
All quoted prices are inclusive of Goods and Services Tax and are subject to change without notice.

All invoices must be paid on collection of garments or as otherwise directed by us and we reserve the right to retain the goods until payment is received. When using the Auto Valet you authorize Anesti Pty/Ltd, trading as St Thomas Street Laundry to charge your nominated credit card. We do not accept change of mind on any garment(s) left in our care for cleaning or preservation once a receipt has been issued. St Thomas Street Laundry will remain responsible for the garment(s) from the initial receipt until the collection of the garment(s) after completion of the cleaning or preservation. Please ensure you have completed your research and quotations prior to leaving the garment(s) in our care.  

Collection of Garments
Whilst we shall make every possible effort to process garments within the prescribed time-frame we shall not be liable for delays. If garments can be improved we will hold them over to carry out the required work unless we have been instructed otherwise. When collecting garments please ensure that you check your order is all there prior to leaving the store, claims for missing garments will not be accepted once the order has left the store.

In the event that garments are not collected within ninety (90) days we reserve the right to dispose of them as we see fit and shall not be held liable for any loss that you may suffer in such an event. When leaving garments instore for a quotation we will do our best to contact you within 72 hours.

If you have not heard from us within 72 hours, please contact us immediately to give us instruction. We reserves the right to proceed with cleaning if we have not received instruction from you within 30 days.

Care of Garments
To protect your garments, we follow the Care Label instructions on each item we process. If your  garment requires treatment which is contradictory to that indicated on the Care Label instructions, we will make an attempt to contact you and advise you of the potential risks associated with proceeding with the treatment. If we are unable to contact you, we shall refrain from cleaning the garment in question. If you authorize us to proceed, you must assume responsibility for any damage to the garment. We accept no liability for garments that have missing or removed Care Labels.

We check garments for any damage that could be exacerbated by the laundering/dry-cleaning process. If we have any concerns regarding a garment, we will make an attempt to contact you and obtain your approval to tailor the garment ahead of cleaning . If we are unable to contact you, we may proceed with cleaning the garment in question, and may take digital photography of the garment before and after. Likewise, if we have any concern about the colourfastness, age, or condition of the garment, we will contact you in a similar fashion to obtain your approval, or return the garment to you untreated. While our best efforts are made to inspect and point out any wear and tear, damage to the fabric, pulled threads, broken and missing buttons and loose hems during the transaction, during busier periods this isn’t always practicable, we will not take responsibility for wear and tear, damage to the fabric, pulled threads, broken and missing buttons or loose hems. If these are noted after the transaction we will make an attempt to contact you and inform you of the damage. If we are unable to contact you, we may proceed with cleaning the garment in question, and may take digital photography of the garment before and after cleaning.

Safe Cleaning Guarantee
We offer a safe cleaning guarantee. This means we will process every garment we accept safely. This does not mean we will remove every stain from every garment. If it is our professional opinion that stain removal will be unsafe, or will compromise our safe cleaning guarantee, stain removal efforts will cease.

Damage
We exercise utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials (such as sun fading on curtains and insects like moths, silverfish) which may result in tears or the development of small holes in fabric that are not readily apparent prior to processing. In dry-cleaning and laundering we can not guarantee against colour loss, colour bleeding, and shrinkage; or against damage to weak and tender fabrics. We do not accept liability for stains that might appear on the garment after cleaning such as caramilized suger stains.  Given the delicate nature of some leathers and suede’s, all leather and suede garments are cleaned entirely at your own risk, and we do not accept any responsibility or liability for any damage or fading as a result of the dry-cleaning process. Although we only use non-toxic D60 Hydrocarbon, leather garments may retain solvent, even though leather garments are treated to an extended drying cycle, we will not be held responsible for any allergic reactions that might occur by unlined leather garments that are worn tight to the skin. As with leathers and all furnishings please ensure adequate airing prior to use, in most cases 48 hours is sufficient.

Our liability with respect to any damage to garments caused by us shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition. No claims for damages will be recognized unless you advise us of same within 7 days of collecting the garments.

Loss of Garments
We exercise utmost care in processing garments received to avoid misplacement or loss of items. However, there will be instances where items may get misplaced or lost. Our liability with respect to any lost item shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition.

Personal Items
Please check all of your garments for money, jewelery or other valuables prior to depositing them with us. If we find any valuables in your garments, we will make every effort to return them to you but we cannot be held liable for the loss of any such articles that are forwarded to us. We will not accept claims made on hangers and bags left with garments in store.

Privacy
We will use your customer information in the regular course of providing services to you. We respect your privacy and warrant that any information you give us will be held with the utmost care and security, and will not be used in ways to which you have not consented.

Providing us with correct and up to date personal information allows us to better serve you by (1) contacting you about any issues which may arise during the handling of your garments; and (2) processing your credit card payments when using the after hours Auto Valet .

Jurisdiction
These terms and conditions shall be governed by and interpreted in accordance with the laws of the Australian Capital Territory and the parties shall submit to the non-exclusive jurisdiction of the courts of the ACT.